Refund policy

At Asvie, we are committed to ensuring the highest level of service. While we hope you are delighted with your order, if you are not completely satisfied, you can exchange it. Please notify us via email of your intent to exchange within two working days of receipt of your purchase(s). You don't have to worry if you are a first-time customer and have mistakenly selected the wrong size. We will exchange it for you subject to the following conditions:

  • Item(s) must be unworn, unwashed, and unused.
  • Item(s) must be returned in the original condition received. All garment tags must still be attached, and any packaging provided is considered part of the product and must be returned to initiate an exchange.
  • Products that are not purchased in any sale/promotion organised by Asvie.
  • In any circumstances, if you receive a product in damaged condition, mail us at hello@asvie.in or contact us at +91 9911065250 with an unboxing video and order number of the product and our customer support will guide you on how to go further with it.
  • Refers will not be made if the requisite size/design is unavailable immediately. Instead, we will issue a credit note, which you can redeem against a purchase within the next 180 days.

    Note    - If you purchase a product from any sale or offer, that product is not eligible for exchange until and unless the product you have received differs from the one you ordered. We do not give any refund or return on our products bought from Sale or an Offer.

To initiate a return, please follow the steps below:
Send an email at hello@asvie.in with the requisite information (Order number and reason for return). 

Once your return request is accepted the items need to be sent to the following address:

Asvie, alt.f Coworking 2nd Floor, Golf Course Rd, Sector 43, Gurugram, Haryana 122009 Contact No- 9911065250

Note: Items sent back to us without first requesting a return will not be accepted. Return the goods within ten business days of receiving them, in unused condition, along with the original tags and the original sales invoice. Please use the services of a trusted courier agency of your choice to return the product.
Please ensure that the return packets are securely packaged to avoid damage to goods in transit. If found damaged, the goods will not be replaced or refunded.

Once we receive the shipment(s)
Our team will determine if it is fit for replacement and send you an email informing you of this.
If deemed fit for return, we will replace the returned items (subject to availability) or issue a credit note for the same amount.
The credit note must be redeemed against a purchase made in the next 180 days.The replaced item will be dispatched to your address immediately.
If deemed not fit for return, we will send the goods back to you.

COD Orders – Partial Payment Policy: Any partial payment made for Cash on Delivery (COD) orders is strictly non-refundable, under all circumstances. The credit note issued will exclude the partial payment amount.


Processing and closing of an exchange issue may take 15-20 business days at our end.